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Welcome

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Generated On : 2024-05-09 05:20:23

Content Last Revised : 2023-12-06 12:39:17

Source : https://docs.mmodal.com/home

Confidential Disclaimer : Copyright © 2018–2020, 3M. All rights reserved. PPS-062 Revised on 11/10/2020 This product contains material and information that is confidential and proprietary to 3M and its licensors. The use of this product is governed by a license agreement. Except as explicitly permitted in the license agreement or permitted in writing by 3M, no part of this product shall be: (i) reproduced, in whole or in part, by any electronic or mechanical means, (ii) disclosed or otherwise made available to, or accessible by, any third party (iii) sublicensed, leased, lent, or transferred to any third party, (iv) used for the benefit of any party other than the licensee, (v) disassembled, decrypted, decompiled, reverse-engineered, or (vi) used to create derivative works. This product includes commercial technical data and/or computer databases and/or commercial computer software and/or commercial computer software documentation, as applicable, which were developed exclusively at private expense by 3M, its subsidiaries, affiliates and licensors. Applicable FAR/DFARS restrictions, and associated license terms, apply to US Government use. 3M HIS can be contacted at 575 West Murray Boulevard, Murray, UT 84123. It is the policy of 3M Health Information Systems to improve products as new technology and software become available. Because of this, 3M HIS reserves the right to make changes in the specifications and materials contained herein without notice. All features, functions, and operations described herein may not be available in all locations. Consult your 3M HIS representative for the latest information. The example companies, organizations, people, addresses, places and events depicted in this document are fictitious and are included solely for the purposes of illustration. Any association with any real enrollee, company, organization, person, address place or event is unintended and should not be inferred. 3M complies with all applicable federal and state laws and regulations pertaining to patient privacy.

Corporate Address : 575 W. Murray Blvd. | Salt Lake City, UT 84123 | United States

Support Hotline (24/7) : 1-888-3M HELPS (1-888-364-3577)

UK Support Hotline (24/7) : +44 (0)800-0285166

Support Email : mmodalsupport@mmm.com

Sales : 1-800-367-2447

Welcome!

International User's Account Access

You are still able to log in on this site (login form to the right) to access content.

We are working on moving your accounts to the 3M Support Site as well, so be ready for Phase 2 of our transition, coming soon!

The Fluency Help Site has moved to the 3M Support Site!

US User's Account Access

If you are a current US customer, please go to the 3M HIS Support site to access product documentation and resources. Click on the Product Solution Suites below to go to the product hub on the support site. You will be asked to login with your 3M HIS Support Site credentials

You must have a 3M HIS Support site account to access these two sites. The same account is used to access both the 3M HIS Support Site and the Healthcare Academy. If you have not set up an account previously, see this answer for information on how to create an account. If you are having issues creating an account, please contact 3M Support for assistance.

Contacting Support

Online Support - To submit a ticket on the 3M HIS Client Support website, click the Request Help link.
- You can submit Priority 1 incidents only during specified business hours as noted on the submission page.
- If you haven't registered for the website, you can do so by clicking the "Sign Up" link.
Phone Support - For phone support, call 1-800-435-7776.
- Standard support for 3M HIS products is available Monday through Friday, 7:30 A.M. to 8:30 P.M. Eastern Time.

Product Solution Suites

NOTE: If you are a partner/reseller or international customer - do not use the Product icons below. Use the Product navigation menu at the top of the window. The links below will redirect to the 3M Support Site.

We are building the future client experience for accessing information! Please be patient while we design the best experience for delivering all 3M HIS product content together. The links below will take you to the 3M HIS Support Site product hub page where you will be able to access the content you previously accessed on this site.

Note: You may be prompted to enter your support.3mhis.com login credentials to access content on the site or the Health Care Academy.

From support.3mhis.com you will be able to:

Access documentation and knowledge resources
Download updates (for selected products only at this time)
Enter support tickets
Subscribe to notifications of issues and support site content updates

You can also visit the Health Care Academy to learn more about the available product training we offer.

Clinician Solutions

3M™ M*Modal

Fluency Align

Ambient documentation of patient encounters

3M™ M*Modal

Fluency Direct

Front-end speech recognition for desktop and mobile

3M™ M*Modal

Fluency for Scribing

Increase physician focus on the patient with a virtual scribe

Imaging Solutions

3M™ M*Modal

Fluency for Imaging

Create diagnostic interpretations for radiology

CDI & Care Management

3M™ M*Modal

CDI Collaborate

Complete CDI solution being used to drive chart review and query workflow

3M™ M*Modal

CDI Engage One

Real-time feedback and clinical insights

3M™ M*Modal

HCC Collaborate

Manage chart reviews, patient audits, and condition validation

3M™ M*Modal

HCC Engage One

Real-time feedback and clinical insights

Transcription Solutions

3M™ M*Modal

Fluency for Transcription Solutions

A suite of medical dictation and transcription applications.

: Created: 16 September 2020; Last Updated: 06 December 2023