Welcome!

International User's Account Access

You are still able to log in on this site (login form to the right) to  access content.

We are working on moving your accounts to the Solventum Support Site as well, so be ready for Phase 2 of our transition, coming soon!

 

The Fluency Help Site has moved to the Solventum HIS Support Site!

US User's Account Access

If you are a current US customer, please go to the  Solventum HIS Support site to access product documentation and resources. Click on the Product Solution Suites below to go to the product hub on the support site.  You will be asked to login with your Solventum HIS Support Site credentials  

You must have a Solventum HIS Support site account to access these two sites. The same account is used to access both the Solventum HIS Support Site and the Learning Nexus.  If you have not set up an account previously, see this answer for information on how to create an account.  If you are having issues creating an account, please contact Solventum Support for assistance. 

Contacting Support

• Online Support - ​​To submit a ticket on the Solventum HIS Client Support website, click the Request Help link.​​
  • You can submit Priority 1 incidents only during specified business hours as noted on the submission page.  ​​
  • If you haven't registered for the website, you can do so by clicking the "Sign Up" link.
• Phone Support - For phone support, call 1-800-435-7776.​​
  • Standard support for *Solventum HIS products is available Monday through Friday, 7:30 A.M. to 8:30 P.M. Eastern Time.

Product Solution Suites

NOTE:  If you are a partner/reseller or international customer - do not use the Product icons below.  Use the Product navigation menu at the top of the window. The links below will redirect to the 3M Support Site.

We are building the future client experience for accessing information! Please be patient while we design the best experience for delivering all 3M HIS product content together.  The links below will take you to the 3M HIS Support Site product hub page where you will be able to access the content you previously accessed on this site. 

Note: You may be prompted to enter your support.3mhis.com login credentials to access content on the site or the Health Care Academy.

From support.3mhis.com you will be able to:

• Access documentation and knowledge resources
• Download updates (for selected products only at this time)
• Enter support tickets
• Subscribe to notifications of issues and support site content updates

You can also visit the Health Care Academy to learn more about the available product training we offer.

 

 

 

Created: 16 September 2020

Last Updated: 18 September 2024