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Service Tree Hierarchy

Before setting up accounts in FD Administration, it is fundamental to understand the service tree hierarchy.

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Organization Level image12.pngAccounts image12.pngFacilities image12.pngDepartments

  • Groups can be created at any level.

  • Users can be created at any level, as long as the option is enabled. Only levels that have been set up to have users will allow this. Users can only be added to any group at the same level or above the user following the hierarchical branch.

  • Users will always take the local settings first from the level at which they were created.

  • There should not be conflicting definitions created at the same level.

  • If a user is added to multiple groups at the same level, and there are conflicting settings defined at that level, the user will take the settings from the group that it was added to first.

  • Hovering over the M*Modal logo above the service tree will display the version of FD Administration that is in use.

View

FD Administration offers a hierarchical system that provides for unlimited settings, but this is not recommended.  M*Modal recommends that you avoid deep hierarchies whenever possible and attempt to create linear inheritance whenever possible to avoid confusion.

A Fluency Direct User can only see the settings for the level they are created at or above levels.  They cannot see lateral settings or settings created below their level because they cannot be assigned to a group (and therefore get or see its settings) that is below the user or lateral to him/her in some other account/facility/department.  An FD Administration User can see everything (all settings) in his/her account.